GFPC, LLC guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: 10823 Bucknell Dr Silver Spring, MD 20902. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at +1 (800) 903-6590 We will promptly arrange for its replacement.
We accept Visa, MC, AMEX and Discover.
GFP Cigars does not sell, distribute, or ship our products to anyone under the age of 21. Cigars and or any related products from our website are not intended to be purchased or utilized by anyone under the age of 21. The purchaser, by entering and utilizing our website or any of our affiliated websites, acknowledges that he/she is of lawful age and has paid any required fees, taxes and is legally entitled to possess tobacco products. Shipping to post office box addresses is not permitted.
Orders ship within 48 hrs via USPS Priority Shipping.
Orders ship within 48 hours via USPS Priority Shipping. PLEASE NOTE, ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED
We charge the following rates for all ground packages:
- $10 shipping up to $100.
- $100 plus is Free
- Ground Shipping is $100 or more
- Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd day Air, or 3-day select via UPS.
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.
Due to FAA Federal regulations items such as Butane, and or any flammable liquids or gases will not be shipped on an expedited basis. The items will be shipped via USPS or UPS ground carriers.
CREDIT CARD POLICIES:
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
Sale TAX INFORMATION:
All orders shipped to Maryland state will be charged a 6% sales tax. Many states now require GFPC, LLC to collect sales tax on their behalf for purchases made through our website. Please note that if you are not charged sales tax by GFPC, LLC then any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.
First and foremost, GFPC, LLC respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, You may contact us at (800) 903-6590 or email@example.com and we will address the issue. By utilizing our website, you are agreeing to the practices and policies described below.
WHAT INFORMATION DO WE COLLECT?
All the information that is collected while visiting our website is used for the sole purpose of fulfilling our customer’s orders. Your complete name, address, phone number, and credit card information will only be used for the purchase of merchandise and delivery of that specific order. This information is handled and transmitted securely, and cannot be viewed or recorded by other sources. Your credit card information is only shared with our bank and this is for authorization of your purchase only. No credit card information is permanently stored within our servers or systems.
If you have chosen to receive our newsletter by providing us with your email address, you will periodically receive emails containing specials and other announcements. You can choose to unsubscribe at the bottom of any email we send to you. If you are having trouble unsubscribing, please give us a call at (800) 903-6590 or contact us at firstname.lastname@example.org
CREDIT CARD SECURITY & ONLINE SAFETY:
GFP Cigars utilizes industry standard information encryption systems that protect private and personal information that your sending us through our website including your credit card information.
GFP Cigars has a strong commitment to not sell our products to anyone under the age of 21. We ask every visitor of our website for their age verification.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER:
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at GFPC, LLC online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. GFPC, LLC makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.
Google cookies do not collect any personal information and are only used to gather statics such as how many times our website is visited and what pages are navigated within our website. Cookies do not contain or store any personal sensitive information such as credit card or personal information. Cookies are locally stored on your computer and can only be read by GFP Cigars.